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Why can't I clock in to a project?
Why can't I clock in to a project?

A troubleshooting checklist for when your Install User can't clock in to a project

Clayton avatar
Written by Clayton
Updated over a week ago

With Jetbuilt's Install platform, Install users have access to Time Tracking. They can clock in to track their time working in either Non-Project categories or projects that are in the Install stage.

Why aren't Projects showing up?

First thing to check - is the project in the Install stage? Check your Project Overview and make sure that your project is in the Install stage before moving on.

Does the technician have tasks assigned in the project?

In order to clock in to a project, a user must have tasks assigned to them in that project. A user with the "Create Tasks" Install permission should make sure that they have assigned the task in the Install Section of the project.

Why is my Install technician not showing up under "Assigned to"?

If an Install user is not showing up as a potential assignee, it's likely because they do not have access to the project. A user with the "Manage Team Viewing" permission should go to the Project Details and grant access to that technician.

I hope this helps! If you have any additional questions, feel free to reach out to us in support chat and we will be happy to assist you.

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