If you have Service module permissions, you can generate project-wide QR codes, or Asset item QR codes that allow your clients to seamlessly open a service ticket.

NOTE: If you are using the Stock module, your client can also scan a Stock item QR code after the item has been installed to its final location to open a service case.

Here is what your clients will see on their end when they scan a code.

After scanning an Asset or Stock item QR code with their mobile phone, the client will see the item details, and your company's contact info. They will also see a a button where they can Request Service:

When your client scans a Project QR Code, this is what they will see:
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Please note that your project needs to be in the "Completed" stage for this "Request Service" button to appear. Only Completed projects are active in the Service module.
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When your client clicks "Request Service," they will see a form where they can enter a brief service description of the problem, along with their contact information.

Here is an example of the end-user information input window seen on a mobile device:
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When they fill out this form and click "Open Service Case", the end-user will receive a message that says, "A service representative from [Company Name] will contact you for verification and scheduling."

This request will show up in your team's Service case queue in Jetbuilt. You can then view their service request, verify details, and schedule an appointment.

If you'd like more information about creating service tickets for your clients within your Jetbuilt account (no Stock module required), head over here.

We hope this helps! If you have any questions, please reach out to us in Support Chat 🙂