When an item is identified as an issue when closing a service case, it will be included on the Most Serviced Items report found under Service>Reports on the main menu.
This report includes a filter to display either the top 10, top 100 (default), or top 1,000 most serviced items based on your company's closed service case data.
The columns in the report include:
QTY Installed - total times item has been used in projects marked as completed
QTY Replaced - total times item has been identified as an issue in a service case
As % - replacement percentage
Brand - manufacturer name
Item - model name
Part # - part number (if specified)
This report is also available to be printed or exported as a .csv.
We hope this helps! Please reach out to Support with any questions!