After the Email Sync feature has been enabled on your account, all historical email conversations involving email addresses for client contacts in your account will automatically be pulled into Jetbuilt. As a result, your email history with any client in your account will generally be visible from that client's page.
However, there are still times when the option to manually pull in email conversations with a particular client is useful. For example, if a new client or contact is added into Jetbuilt after Email Sync has been enabled, previous conversations for that client or contact may need to manually be pulled in.
In those situations, here is how you can manually force the email threads associated with a particular client's contact to be pulled into Jetbuilt.
1. Go to the Clients area:
2. Click on the client name to display the available contacts:
3. Hover over the name of the contact you'd like to re-sync and click the pencil icon to open it for editing:
4. In the "Update Contact" window that appears, click "Re-sync contact emails":
We hope this helps! Please reach out to us in Support Chat with any questions!