If you have Service and/or Funnel permissions, you can sync your email account to send emails directly from your email server. You will also be able to view those emails and clients' replies in the timeline in the Clients area, and/or Service area.
To set up your Email Sync:
Go to Settings > Me, and scroll down Email Sync section.
Click Add New Email Account. Then you will be asked to authorize your email account.
After clicking "Add New Email Account", you can select from a list of supported providers, or you can choose to use "other (IMAP)" if your email provider isn't listed.
Enter your email username and password (for listed email providers) or enter the IMAP/SMTP host information for other providers.
NOTE: Gmail accounts must be google workspace accounts.
Once your email is synced, the email address will appear in this same section:
We hope this helps! Please reach out to us in support chat if you have any questions 🙂