If you are subscribed to the Service module, you can choose to receive email notifications when a Service Case has been opened or closed. You also have the option to send these email notifications to an outside party (a non-Jetbuilt user).
User Notifications
Users with the "Create/Edit Service Case" permission can go to Settings>Me>Basics, and scroll down to Notifications to select the checkboxes for Service Case emails:
These settings can be especially useful if you allow your clients to request service directly by scanning the QR codes, so your team will know that a case has been opened.
Outside Party Notifications
In Settings>Service>[select your office], you can activate the setting to send a notification to a specified email address. If you'd like to include more than one email address, you can separate them with a comma.
This setting can help to notify other members of your company outside of Jetbuilt to initiate billing and keep records up to date.
We hope that helps! Please reach out to us in Support Chat with any questions!